Terms & Conditions

These Terms and Conditions are an agreement between you and TAPNEXO Card Ltd. ("TapNexo", "we", "us"), registered in Bangladesh at 303, Gausul Azam Super Market, Nilkhet Rd, Dhaka 1205, VAT registration 004389427-0208.

They apply whenever you create a TapNexo account, buy a card or a plan, or use our website. If you do not accept them, please do not create an account.

We sell NFC business cards and host the digital card behind them. Your card lives at a web address we give you, and a visitor reaches it by tapping the physical card, scanning its QR code, or opening the link.

What you can build depends on the plan attached to your card — which templates you may choose from, how often you may update the card, and which features are switched on. The limits for each plan are shown on our Pricing page before you buy.

You need an account to build or manage a card. Give us accurate details and keep them current: we send order, payment and account notices to the email address on your account, and we treat anything done through your account as done by you.

Keep your password to yourself, and tell us at support@tapnexocardbd.com as soon as you think someone else has access. We may ask you to confirm your email address before parts of the service open up.

Do not create an account on someone else's behalf without their permission, and do not present yourself as a person or business you are not.

Prices are in Bangladeshi Taka (BDT) and are shown to you before you pay. We accept bKash, Nagad and bank transfer.

Our team checks each payment before an order is activated. Until that check is done your order stays pending and your card is not published.

A plan runs for the period you bought and stops on its expiry date. It does not renew itself and we never charge you again automatically — to keep a card active, buy another period before the current one ends.

To move to a different plan, write to support; changing a live plan is not yet something you can do yourself. We may change our prices, but a change never affects a period you have already paid for.

When your order includes a physical NFC card you give us a delivery address and a phone number for the recipient at checkout. Please check both — we deliver to the address you give us.

Delivery is by courier, and how long it takes depends on the courier and on where you are. We will tell you when your card is dispatched.

If a card arrives damaged or does not work, tell us within 7 days of receiving it and we will replace it at no cost to you.

Before we start producing your card you may cancel for a full refund. Write to support@tapnexocardbd.com and we will refund you by the method you paid with.

Once production has started an order cannot be refunded. Every card is printed with your own name and details, so it cannot be resold or reused.

A subscription is not refundable once it is active, because the service it pays for is available to you from that moment. You can simply let it expire instead of buying another period.

None of this affects the free replacement of a faulty card described above.

Everything you put on your card — your name, photo, logo, links, text and files — remains yours. We claim no ownership of it.

You give us permission to store, copy and display that content for as long as your card is published, purely so we can show it to the people who visit your card. That permission ends when you delete the content or the card.

You are responsible for what you publish. Only upload what you have the right to use, and keep it accurate.

Do not use TapNexo to impersonate another person or business; to publish anything unlawful, deceptive, hateful or sexually explicit; to infringe anyone's copyright or trademark; to distribute malware; or to collect information from visitors under false pretences.

Do not attempt to break, overload or reverse-engineer the service, and do not try to reach parts of it you have not been given access to.

Anyone holding the link, the QR code or the physical card can open your card, and search engines may index it. Put nothing on it that you would not want a stranger to see.

You can change your card's web address. When you release an address it becomes available to someone else, and a printed card pointing at the old one will no longer reach you — which is why every card also has a permanent link that never changes. Use that one on anything you print.

To take a card down, unpublish it from your dashboard or ask support.

If you switch the inquiry form on, messages from your visitors are stored in your dashboard and, when you have connected an email provider, forwarded to the address you chose.

That email goes out through the provider account you connect, not through ours. We hold no sending credentials for you, we do not read your replies, and we keep no copy of them — when you answer an inquiry, your own mail application sends it.

The personal details a visitor gives you through that form are yours to handle. Use them only for the purpose the visitor contacted you for.

When someone opens your card we record the visit so we can show you how the card is performing. That record can include a random identifier stored in the visitor's browser, the device type, operating system and browser, the language and time zone, how the visit arrived (an NFC tap, a QR scan, a link, or direct), the referring website, the IP address, how far the visitor scrolled and how long they stayed.

Precise location is recorded only when a visitor grants their browser's location permission. We never take it silently, and refusing costs the visitor nothing.

We do not sell this data. You see it for your own cards; we see it across the platform to run and improve the service.

We work to keep TapNexo available, but we cannot promise it will be uninterrupted or free of faults. We may take it down for maintenance, and we may add, change or remove features.

If a change materially reduces what your current plan gives you, we will tell you.

We may suspend or remove a card, or close an account, if these Terms are broken, if a payment is reversed or disputed, or if the law requires it. Where we reasonably can, we will tell you first and give you a chance to put it right.

You may stop using TapNexo at any time. Ask support to delete your account and we will remove your cards and content, keeping only what we are required to keep for accounting and legal purposes.

The TapNexo name, logo, website, software and card templates belong to us. Buying a card or a plan gives you the right to use them for your own card. It does not transfer ownership, and it does not allow you to resell, copy or redistribute a template.

TapNexo is a tool for presenting your own information. We are not responsible for the content you publish, for what a visitor does with it, or for business you win or lose through it.

So far as the law allows, our total liability for any claim connected with the service is limited to the amount you paid us for it in the twelve months before the claim.

Nothing here limits liability that the law does not allow us to limit.

We may update these Terms. When we do we change the date at the top of this page, and if the change is significant we will tell you by email or in your dashboard and ask you to accept the new version.

Continuing to use TapNexo after a change means you accept it.

These Terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction over any dispute arising from them.

Before going to court, please write to us. Most problems are settled faster directly.

TAPNEXO Card Ltd., 303, Gausul Azam Super Market, Nilkhet Rd, Dhaka 1205, Bangladesh. VAT 004389427-0208.

Email support@tapnexocardbd.com · Hotline +88-02-222229145 · Mobile +880 1324-736656